Shipping & Return Policy
We hope you have enjoyed your online shopping experience with ECO-WORTHY.We are proud to announce that all products on this site feature free fast shipping (2 to 5 business days) from our Canada warehouses.
We offer a free shipping service for most place of Ontario,Alberta,Quebec,British Columbia(Other provinces are not available for delivery at the moment due to expensive delivery charges.Hope you could understand)
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.
Procession time can take between 1-2 business days.
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
All items sold at ECO-WORTHY are guaranteed to be delivered in 30 days.
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
|Shipping from||Shipping to||Shipping time||tracking information|
|CA warehourse||CA||3-5 business days||tracked|
For Ecoworthy products, we may require customers to pay extra cost to cover the remote delivery fee if the shipping address is marked as remote or mine zone in our third-party carrier's shipment network, if customers are reluctant to pay the extra shipping cost, Ecoworthy is at liberty to cancel this order.
Shipments cannot be rerouted once a package has been shipped, please kindly note.
We understand that professional installation is often desired. However, we strongly suggest that you wait until receiving your complete order and verifying the condition of the products before scheduling any work to commence with your new Ecoworthy products.
While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.
If you have any questions about tracking your order, please log into your account to look for the tracking details. For further assistance, please e-mail us at email@example.com
GUARANTEES & RETURN POLICY
14 Days DOA Product Guarantee
If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 14 days of the order being received. In the event of a replacement, ECO-WORTHY will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part within 3 working days. To qualify under our Defective on Arrival policy, goods must be returned in their original packaging. Goods returned without original packaging will not be accepted.
30 Days No Reason Return
Standard in stock merchandise purchased through ECO-WORTHY may be returned within 30 days of the receipt of the product. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging in new and resalable condition with the original blank warranty cards, manuals, and all accessories. ECO-WORTHY will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra products you did not order. For all other reasons, customers are responsible for the return shipping fees. ECO-WORTHY requires at minimum 1-2 working days to inspect a returned item prior to issuing a refund or credit.
Please note that ECO-WORTHY will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.
Please be prepared with your invoice or the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)
Contact telephone number
Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.